Terms of Service

These Terms of Service govern your access to and use of the website, products, and services offered under the Wuhan Lingran Commerce & Trade Co., Ltd. brand. By accessing this website or placing an order, you agree to be bound by these Terms of Service.

1. Acceptance of Terms

By visiting this website, browsing its content, or purchasing products from us, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree, you should not use this website or place an order.

2. Eligibility to Use the Website

You represent that you are at least the age of majority in your jurisdiction, or that you are using this website with the involvement and permission of a parent or legal guardian where permitted by law.

3. Products and Website Content

We sell ceramic and related home-use products through the Wuhan Lingran Commerce & Trade Co., Ltd. brand. All product descriptions, images, availability, and related content are provided for general information purposes only. Minor differences in color, texture, glaze, finish, size, or appearance may occur due to lighting, display settings, production variation, and the nature of ceramic goods.

4. Order Placement

When you place an order, you agree that all information provided is accurate, complete, and current. We reserve the right to refuse, limit, or cancel any order where we reasonably believe the order involves inaccurate information, payment risk, suspected fraud, misuse of the website, or other legitimate operational concerns.

5. Pricing and Availability

All prices displayed on the website are presented in the currency shown at checkout unless otherwise stated. We reserve the right to update product prices, product availability, descriptions, and website content at any time without prior notice. Such changes will not affect orders that have already been accepted unless correction is required for a clear pricing, technical, or listing error.

6. Payment Terms

Payments must be completed at checkout using the payment methods made available on the website. Payment processing is handled by trusted third-party payment providers. For more information about accepted payment methods, payment processing, payment security, and refund timing, please review our Payment Policy.

7. Shipping and Delivery

Order processing times, shipping availability, estimated delivery times, shipping fees, customs-related matters, and delivery responsibility are governed by our shipping policy. By placing an order, you acknowledge that delivery estimates are not guaranteed and may be affected by carriers, customs, weather, peak periods, or other external factors. Please review our Shipping Policy for full details.

8. Order Cancellation

Orders may be cancelled within 48 hours after placement only if they have not yet been shipped. If an order has already been shipped, or if more than 48 hours have passed since the order was placed, the order will be handled in accordance with our return and refund rules rather than as a direct cancellation.

9. Returns and Refunds

Return eligibility, return conditions, return procedures, return shipping responsibility, damaged item claims, and refund timing are governed by our return and refund policy. Because the products sold under Wuhan Lingran Commerce & Trade Co., Ltd. include ceramic goods that may be fragile, return review may take into account item condition, packaging, supporting evidence, and the cause of damage where applicable. Please review our Return & Refund Policy for full details.

10. Product Care and Use

Customers are responsible for using, handling, storing, cleaning, and maintaining products appropriately after delivery. We are not responsible for damage caused by improper handling, misuse, accidental impact, neglect, improper cleaning, improper storage, normal wear, or damage occurring after successful delivery except as otherwise required by law or expressly covered by our applicable policies.

11. Account, Checkout, and Submitted Information

If you create an account, submit a form, or provide checkout information, you are responsible for ensuring that your information remains accurate and current. You are also responsible for maintaining the confidentiality of any account credentials and for activities occurring under your account to the extent permitted by law.

12. Website Use Restrictions

You agree not to use the website for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose. This includes attempting to interfere with website security, submitting false information, transmitting malicious code, infringing intellectual property rights, misusing the checkout system, or using the website in a way that could damage the website, our operations, or other users.

13. Intellectual Property

All content on this website, including text, product descriptions, images, graphics, logos, layout, and other materials, is owned by us, licensed to us, or used with permission, and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, republish, transmit, display, or commercially exploit website content without prior written authorization, except as permitted by law.

14. Privacy and Data Handling

Your submission of personal information through the website is governed by our privacy practices. Our website is operated as a self-hosted WordPress and WooCommerce store, and payments are processed by third-party providers rather than stored directly by us. For more information about what data we collect, how we use it, how we protect it, and your available rights, please review our Privacy Policy.

15. Third-Party Services

We may rely on third-party service providers for payment processing, shipping, hosting, analytics, security, communications, and related business operations. Your interactions with third-party payment providers, carriers, or other third-party services may also be subject to those third parties’ own terms, conditions, and privacy practices.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this website and all products and services offered through it are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components, and we do not make warranties beyond those that cannot be excluded under applicable law.

17. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the website, your purchase of products, delivery delays, third-party service interruptions, or any other matter related to these Terms of Service. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

18. Governing Law

These Terms of Service, and any dispute, claim, or controversy arising out of or relating to the website, any order, any product, or any related interaction with us, shall be governed by and construed in accordance with the applicable laws of the United States and the state laws applicable at the location of No. 109, Wanjiagang, Wangji Village, Wangji Street, Xinzhou District, Wuhan City, Hubei Province, China. Postcode: 430408, without regard to conflict of law principles, except where mandatory consumer protection laws require otherwise.

19. Dispute Resolution and Court Jurisdiction

Any dispute, claim, or controversy arising out of or relating to these Terms of Service, the website, any order, payment, shipment, return, refund, or privacy matter shall be resolved through the courts rather than private arbitration, unless otherwise required by applicable law. You agree that the state or federal courts having jurisdiction over the location of No. 109, Wanjiagang, Wangji Village, Wangji Street, Xinzhou District, Wuhan City, Hubei Province, China. Postcode: 430408 shall have exclusive jurisdiction, and you consent to the venue and jurisdiction of those courts.

20. Changes to These Terms and Contact Information

We may update these Terms of Service from time to time to reflect business, legal, operational, or policy changes. The updated version will be posted on this page. Your continued use of the website after such updates are posted constitutes acceptance of the revised Terms to the extent permitted by law. If you have any questions about these Terms of Service, please contact us at info@blockzd.com.