Privacy Policy

This Privacy Policy describes how information is collected, used, stored, and protected when you visit, interact with, or place an order through this website. In this Policy, references to Wuhan Lingran Commerce & Trade Co., Ltd., “we,” “us,” and “our” refer to the brand operated through this website. By using this website, you agree to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through this website, including when you browse the website, place an order, contact customer support, subscribe to marketing communications, request post-purchase assistance, or otherwise interact with us.

2. Website Infrastructure

This website is a self-hosted store built on WordPress and powered by WooCommerce. We operate the website using hosting, database, security, and related technical systems that support order processing, customer service, website administration, fraud prevention, and business operations.

3. Information You Provide Directly

We may collect information you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, messages sent to us, and any other information you choose to provide when placing an order, submitting a request, or contacting support.

4. Information Collected Automatically

When you visit the website, we may automatically collect certain technical and usage information, such as your IP address, browser type, device type, operating system, referral source, pages viewed, session timestamps, and interaction data. This information may be collected through cookies, server logs, pixels, and similar technologies.

5. Order, Shipping, and Customer Service Information

When you place an order, we collect and use information necessary to process, fulfill, ship, and support that order. This may include your contact details, recipient information, purchased items, transaction reference details, shipping status, delivery updates, communications with support, return or refund requests, and related records.

6. Payment Processing Providers

Payments made through blockzd.com are processed by trusted third-party payment service providers, including Stripe and PayPal. These providers process payment authorizations, settlement, anti-fraud screening, and related transaction services in accordance with their own privacy and security practices.

7. No Storage of Full Payment Information

We do not store, collect, or retain customers’ full payment credentials on our servers. This includes full credit card numbers, debit card numbers, CVV or security codes, full bank account credentials, and similar sensitive payment information. We only receive limited transaction-related information necessary for order management, such as payment status, transaction amount, payment method summary, billing confirmation indicators, and reference identifiers.

8. How We Use Your Information

We may use personal information to operate the website, process and fulfill orders, provide shipping and delivery updates, respond to customer inquiries, verify transactions, prevent abuse and fraud, manage returns and refunds, improve website performance, maintain records, comply with legal obligations, and protect our rights, customers, and business operations.

9. Payment Security and Transaction Verification

To support secure transactions, we may use payment confirmation data, billing indicators, order details, IP-related information, device-related signals, and transaction history to review orders, detect suspicious activity, reduce payment fraud, and assist with chargeback or dispute review where appropriate. This helps us maintain reliable transaction records and respond to payment-related issues through providers such as Stripe and PayPal.

10. Fraud Prevention and Stripe Dispute Support

For fraud prevention, risk review, and dispute handling, we may retain records reasonably related to a transaction, including order confirmations, customer communications, shipment tracking details, carrier delivery status, refund records, timestamps, and other supporting documentation relevant to the purchase. These records may be used to review claims, investigate unauthorized transaction reports, and respond to payment disputes or chargebacks submitted through Stripe, PayPal, card issuers, or other payment channels.

11. Cookies and Similar Technologies

We may use cookies, local storage, pixels, tags, and similar technologies to keep the website functioning properly, remember user preferences, maintain shopping cart and session features, measure traffic, understand usage patterns, improve performance, and support security and fraud prevention functions.

12. Analytics and Website Improvement

We may use analytics, performance, and diagnostic tools to better understand how visitors use the website, which pages are viewed, how users move through the site, and how website content and checkout performance can be improved. These tools may collect technical and aggregated usage data and may use cookies or similar technologies.

13. Marketing Communications

If you choose to subscribe to newsletters or promotional communications, we may use your contact information to send you updates about products, offers, restocks, announcements, or other marketing content. You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us at info@blockzd.com. Transactional emails relating to orders, payments, shipping, customer service, and legal notices are not marketing opt-out messages.

14. Sharing Information with Service Providers

We may share relevant personal information with trusted service providers that support the operation of the website and our business, such as website hosting providers, payment processors, customer support tools, email delivery services, analytics tools, security service providers, and order management or operational support providers. These parties are only given information reasonably necessary to perform their services.

15. Shipping, Logistics, and Fulfillment Disclosure

Because we provide delivery services to customers in multiple regions, we may share necessary fulfillment information with shipping carriers, logistics providers, warehousing partners, customs-related intermediaries, and delivery service providers to process, ship, track, investigate, and deliver orders. This may include your name, shipping address, contact number, email address where relevant, package details, and order reference information.

16. International Transfers of Information

Because the website may be accessed internationally and orders may involve cross-border payment, shipping, hosting, analytics, or service providers, your information may be transferred to, stored in, or processed in countries other than your own. Where such transfers occur, we take reasonable steps to require appropriate handling of personal information consistent with applicable law and the purposes described in this Privacy Policy.

17. Data Security Measures

We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. These measures may include HTTPS website delivery, SSL/TLS encryption for data transmitted in transit, firewall protection, server and database access controls, role-based permission management, administrator authentication measures, limited-access dashboards, security monitoring, malware scanning, logging, system updates, backup procedures, and reasonable steps to secure WordPress, WooCommerce, themes, plugins, and related infrastructure.

18. Payment-Related Security Measures

Because payments are processed by Stripe and PayPal rather than directly by us, sensitive payment credentials are handled within those providers’ secure environments. We do not independently process raw card data and do not store full card details on our own servers. We also use order review, transaction confirmation, and recordkeeping practices to support secure payment operations and to reduce fraud-related risk.

19. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, payment verification, return and refund handling, fraud prevention, legal compliance, recordkeeping, dispute resolution, and enforcement of our policies and terms. The retention period may vary depending on the nature of the information and the purpose for which it is used.

20. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information we hold about you, and you may also have the right to object to certain processing or request a portable copy of your information where applicable. To make a privacy-related request, please contact us at info@blockzd.com. We may need to verify your identity before processing certain requests.

21. Children’s Privacy

This website is not intended for children, and we do not knowingly collect personal information directly from children under the age required by applicable law to provide valid consent. If you believe that a child has provided personal information to us inappropriately, please contact us and we will review the matter and take appropriate action where required.

22. Additional Notice for European Users (GDPR)

If you are located in the European Union, we process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

We may process your personal data to perform a contract with you, to comply with legal obligations, to pursue our legitimate interests such as fraud prevention, payment verification, order fulfillment, customer service, website administration, and business operations, or based on your consent where required by law.

Subject to applicable law, you may have the right to request access to the personal data we hold about you, request correction or deletion of your data, request restriction of processing, object to certain processing activities, or request data portability. Where we rely on your consent, you may withdraw that consent at any time. If you would like to exercise your rights, please contact us at info@blockzd.com. We may need to verify your identity before processing your request.

23. Changes to This Policy and Contact Information

We may update this Privacy Policy from time to time to reflect operational, legal, technical, or business changes. Any updated version will be posted on this page . If you have questions about this Privacy Policy or our privacy practices, please contact us at info@blockzd.com. You may also contact us by phone at +86 13359862581 or by mail at No. 109, Wanjiagang, Wangji Village, Wangji Street, Xinzhou District, Wuhan City, Hubei Province, China. Postcode: 430408.